Privacy Policy

At Thunnresto Tours, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure that your personal data is handled responsibly and transparently.

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("personal data"). This includes:

• Personal Identification Information: such as your name, postal address, email address, and phone number.
• Travel Details: including information related to your travel bookings, preferences, and itinerary.
• Payment Information: when you make payments for tours and services, we collect billing and payment details.
• Usage Data: details on how you use our online platform, such as browsing behavior and interactions with our services.
• Communication Data: any information you provide when you contact us or interact with customer support.

How We Use Your Information

We use your personal data to:

• Provide and manage the booking of tours, transfers, insurance, and related travel services.
• Communicate with you about your bookings, updates, and important information related to your travel.
• Process payments and fulfill contractual obligations.
• Improve our services, website functionality, and user experience.
• Comply with legal and regulatory requirements.
• Send you promotional offers or marketing communications only if you have given your explicit consent.

Legal Basis for Processing

Our use of your personal data is founded on one or more of the following legal bases:

• Performance of a contract: Processing necessary to provide you with the travel and related services you request.
• Consent: Where you have freely given your consent, for example, to receive marketing communications.
• Legitimate interests: For purposes such as improving our services, fraud prevention, and internal administrative needs, provided that such interests do not override your fundamental rights and freedoms.
• Legal obligation: Compliance with laws and regulatory requirements.

Sharing Your Information

We may share your personal data with third parties only as necessary to provide the services you have requested, including travel partners, suppliers, and service providers. All third parties processing your personal data are required to treat your information securely and in accordance with applicable data protection laws.

We may also disclose your information if required by law, regulation, legal process, or governmental request.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Despite these efforts, no method of transmission or storage is completely secure; however, we strive to use commercially acceptable means to protect your data.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymize it.

Your Rights

Under data protection laws, you have rights concerning your personal data, including:

• The right to access your data and obtain a copy.
• The right to rectify inaccurate or incomplete data.
• The right to erase your data, subject to certain conditions.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority if you believe your rights are violated.

To exercise any of these rights or for any privacy-related inquiries, please contact us via our physical address.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and facilitate marketing activities. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that personal data from a child has been collected inadvertently, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our online platform with the date of revision.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Thunnresto Tours
3 Cambridge St
Leads L1 5BZ
United Kingdom

We are committed to addressing your inquiries promptly and transparently.